At ServiceAIQ, we help hospitality, restaurant, and retail brands understand how service is actually delivered across every location, shift, and customer interaction.
We transform service interactions into measurable signals, giving Operators clearer visibility into consistency, coaching opportunities, and brand execution. Instead of relying only on surveys, audits, or anecdotal feedback, ServiceAIQ helps leaders make more informed decisions using real interaction data.
With a foundation in hospitality operations, enterprise strategy, and data-driven performance management, ServiceAIQ is built for practical use in real-world service environments.
ServiceAIQ was recognized with the 2026 Boston University School of Hospitality Innovation Award, reflecting its potential to redefine how organizations measure and scale service excellence.
Stephen Mason
Stephen Mason is the Founder and CEO of ServiceAIQ, bringing extensive experience across hospitality operations, enterprise strategy, pricing, and brand risk advisory. With a career spanning Marriott International, Deloitte, and a Fortune 100 food distribution company, he has built deep expertise in service execution, operational analytics, and customer experience at scale.
Before launching ServiceAIQ, Mr. Mason served in leadership roles focused on strategic pricing, assortment strategy, profitability, and customer value creation across a complex national business. His work has centered on using data, financial discipline, and operational insight to improve decision-making across large, distributed organizations.
Earlier in his career, Mr. Mason developed his foundation in hospitality with Marriott International, where he gained firsthand experience in frontline service delivery, guest expectations, and brand standards. He later advised organizations at Deloitte, supporting work related to brand risk, operational integrity, and compliance within service-driven industries.
Mr. Mason is currently completing his MBA at Boston University’s Questrom School of Business. He is the creator of ServiceAIQ, an award-winning service intelligence platform that helps hospitality and restaurant brands convert frontline interactions into measurable service signals, enabling leaders to improve consistency, coaching, and brand execution across locations.